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Support · xSpeed Cache

Talk To Someone Who Knows Your Stack

Book a free call with a WordPress performance expert, or catch us in the chat — a person reads it either way, and we do not stop at “clear your cache”.

Book a free call Start a live chat
The call is free — you do not have to be a customer
Live chat, docs and the desk · priority queues on paid plans
Free 1:1 · No sales pitch

Book a call with our performance expert

We have an in-house WordPress performance expert on the team. Bring your site and whatever is bothering you — a stubborn Core Web Vitals score, a cache that will not hold, a checkout you are afraid to touch — and we go through it together. It costs nothing.

  • A working session on your site, not a demo site.
  • Your xSpeed configuration reviewed setting by setting.
  • The fixes ranked, so you know what to do first.
  • Bring your host, your theme and your plugin list — all of it is fair game.
Pick a time

Prefer to write? Start a chat or open a ticket at the desk ↗.

Free 30-minute session with an in-house performance expert No sales pitch
  1. You send the URL That is the whole prep. No form, no audit questionnaire.
  2. We read the config together Your cache rules, your exclusions, your Core Web Vitals — live, on a screen share.
  3. You leave with an ordered list What to change first, what to ignore, and what is already fine.
30 min · the web-conferencing link arrives with your confirmation
Faster than waiting

Where the answer probably already is

Ordered by how quickly they get you an answer — the scan grades your site in about a minute without anyone replying to anything.

Documentation Install, configure, tune and connect over MCP — every setting the plugin has, written up. Read the docs → Free speed scan Grade any site out of 100 and get the fix for every failing check, on a shareable report page. Scan my site → Live chat The bubble in the corner is a real person. Best for a quick question with a quick answer. Open the chat → Support desk The WPDeveloper desk, where a written ticket gets a written reply. Priority queues on paid plans. Open a ticket ↗ Community The WPDeveloper Facebook group — thousands of site owners running our plugins. Join the group ↗ WordPress.org forum The public support forum for the free plugin, alongside the reviews. Open the forum ↗
Before you write

Support, answered

No. Anyone can use the WordPress.org forum, ask in the community, or open a ticket at the WPDeveloper desk — and the free expert call is free for everybody, customer or not. What a paid plan buys is queue position: Personal includes ticket support, Business and Agency are prioritised, and Enterprise adds onboarding and a custom SLA.

The chat bubble in the corner for anything short, and the WPDeveloper support desk for anything that needs a written thread and a written reply. Both reach the same team that builds the plugin.

A working session on your site, not a sales pitch. Bring the URL and whatever is bothering you — a bad Core Web Vitals score, a cache that will not hold, a checkout you are afraid to cache — and we go through the configuration with you. It costs nothing and you do not need to be a customer.

Turn that one feature back off — the site should recover immediately, because nothing xSpeed does is permanent. Then purge the cache and tell us which feature it was: with that one detail we can usually name the conflicting plugin or theme in the first reply.

Yes, and it is often faster. Connect the site over MCP and Claude or ChatGPT can read the live cache status, settings and scan results and change them in plain language — so instead of describing the problem to us, you can have your assistant show it to you. The MCP setup guide is in the docs.

Every paid plan carries a 14-day money-back guarantee, no questions asked. Ask at the WPDeveloper support desk from the email address you bought with, and say it is a refund request — nothing else is needed.

The chat, the community group, or the desk — whichever is in front of you. Describe what you are trying to do rather than the feature you have in mind; several things on the changelog started as exactly that.

Not a customer yet?

The free plugin is on WordPress.org, and the expert call is free either way. Install it, run a scan, and bring us whatever it finds.